TERMS AND CONDITIONS

HYPMTHR®

Effective Date: April 28, 2026
Last Updated: April 28, 2026

Welcome. Hypmthr ("Practice," "we," "us," or "our") operates the website at hypmthr.com (the "Site") and provides grief counseling, thanatology education, bereavement support, and related services (together, the "Services"). These Terms and Conditions ("Terms") govern your access to and use of the Site and your purchase or use of the Services.

Please read these Terms carefully. By accessing the Site, booking a session, purchasing a product, or using any Service, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Site or the Services.

These Terms are a binding agreement between you and the Practice. Capitalized terms used but not defined have the meanings given in our Privacy Policy or Informed Consent.

1. About the Practice and Scope of Services

Breonna Rodriguez is a certified grief counselor credentialed by the American Institute of Health Care Professionals (AIHCP) and a thanatologist. She is not a licensed psychologist, licensed clinical social worker, licensed professional counselor, licensed mental health counselor, licensed marriage and family therapist, psychiatrist, or physician, and does not hold a state-issued clinical license.

The Services are supportive, educational, and non-clinical. They may include grief counseling and coaching, thanatology education, anticipatory grief and end-of-life support, bereavement support, training and continuing education programs, group work, and consultation. The Services are not psychotherapy, mental health treatment, medical care, diagnosis, or a substitute for care from a licensed clinician or physician.

We do not diagnose mental health or medical conditions, do not prescribe, and do not provide crisis intervention or emergency care. If you are in crisis or need emergency help, see Section 2 below.

2. Not for Emergencies

Do not use the Site or the Services for urgent, emergency, or crisis needs. If you are experiencing a medical emergency, a mental health crisis, thoughts of suicide or self-harm, or thoughts of harming another person, stop using the Site and get help immediately:

Call 911 (United States) or your local emergency number.

Call or text 988 (Suicide and Crisis Lifeline, United States).

Go to the nearest emergency room.

For non-US users, contact your local emergency services or a local crisis line.

3. Eligibility

You must be at least 18 years old to use the Site or purchase the Services. By using the Site or booking a Service, you represent that you are 18 or older, that you have the legal capacity to enter into a binding agreement, and that you are not currently in an acute psychiatric, substance use, or medical crisis. We may decline or discontinue Services if we reasonably determine that the Services are not appropriate for your needs.

4. Accounts, Booking, and Intake

To book a session or enroll in a program, you may be asked to create an account and to complete an intake form and Informed Consent. You agree to provide accurate, current, and complete information, to keep that information updated, and to safeguard your login credentials. You are responsible for activity that occurs under your account.

Booking a session does not, by itself, create a counseling or professional relationship. A professional engagement begins only after the intake and Informed Consent are complete, the first session has started, and any required fees have been paid.

5. Fees and Payment

Session fees currently range from $300 to $500 per session, depending on the Service you select. Fees for programs, courses, retainer arrangements, and digital products are stated on the Site or in the engagement materials at the time of booking. All fees are payable in advance, in U.S. dollars, through the payment processor designated on the Site.

We are a cash-pay practice. We do not bill insurance, are not enrolled as an in-network or out-of-network provider with any insurer, and do not provide superbills or diagnostic codes because we do not diagnose. You are responsible for applicable taxes, currency conversion charges, bank fees, and payment processor fees. We may change fees from time to time; changes will not apply to Services already booked and paid for.

6. Cancellations, Reschedules, and No-Shows

You may cancel or reschedule a session without charge if you notify us at least 48 hours before the scheduled start time. Cancellations or reschedule requests made less than 48 hours before the session will be charged the full session fee. Missed sessions (no-shows) will be charged the full session fee.

If we need to cancel or reschedule a session, we will offer you a new session at no additional cost or, at your option, a full refund of the affected session. We reserve the right to waive cancellation fees for documented emergencies on a case-by-case basis at our discretion.

7. Refunds

Individual sessions: Except as set out in Section 6 or as required by applicable law, session fees are non-refundable once the session has been delivered.

Packages and programs: Unless otherwise stated at the time of purchase, packages and programs are non-refundable once started. If you cancel a multi-session package before all sessions have been delivered, we will refund the unused sessions on a pro-rata basis, with completed sessions and late-cancelled or no-show sessions deducted at the full per-session rate.

Digital products: Recorded content, downloadable materials, and on-demand courses are non-refundable once access has been delivered, except as required by applicable law.

If you are a consumer resident in a jurisdiction that grants you a mandatory withdrawal or cooling-off right, nothing in this Section overrides that right.

8. Communications

We may contact you by email, phone, text message, or secure messaging platform for scheduling, billing, and service-related purposes. Standard email and text messages are not secure and should not be used to share sensitive clinical or personal health information. For sensitive information, please use the secure client portal or other encrypted channel that we designate.

We aim to respond to non-urgent messages within two business days. We do not provide real-time monitoring, crisis support, or emergency response. Do not rely on the Site or the Services for urgent needs.

9. Remote Sessions and Video Platforms

Sessions may be conducted in person, by video, or by phone. You are responsible for having a reliable internet connection, appropriate equipment, and a private location for remote sessions. Remote sessions have inherent limitations, including technology failures, loss of connection, and reduced ability to perceive nonverbal communication. You understand and accept these limitations.

We use third-party platforms (for example, scheduling, video, and payment providers) to deliver the Services. Your use of those platforms is also subject to the third party's own terms and privacy policies. We take reasonable steps to select reputable providers but are not responsible for the acts or omissions of third-party platforms.

10. Recording

You may not record any session, in any format, audio or video, in whole or in part, without our prior written consent. We will not record sessions except with your prior written consent or where required by law.

11. Client Conduct

You agree to treat us, our staff, and other participants with courtesy and respect. We may decline, pause, or terminate Services if you engage in conduct that is threatening, harassing, discriminatory, under the influence of alcohol or drugs in a way that interferes with the session, or otherwise disruptive, or if we reasonably determine that continued Services are not appropriate for your needs. In that event, we may refund unused prepaid session fees on a pro-rata basis at our discretion.

12. Intellectual Property

All content on the Site, and all training materials, handouts, recordings, workbooks, course content, slides, worksheets, and other materials we provide (together, the "Materials"), are owned by or licensed to us and are protected by copyright and other intellectual property laws.

We grant you a limited, personal, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Materials solely for your own personal, non-commercial use in connection with the Services you have purchased. You may not copy, reproduce, modify, distribute, publicly display, publicly perform, create derivative works from, reverse engineer, resell, sublicense, publish, or otherwise exploit any Materials, except as expressly permitted by us in writing or by applicable law. You may not use the Materials to train any artificial intelligence or machine learning model.

Nothing in this Section limits the Practice's own rights in the Materials. The Practice retains all right, title, and interest in the Materials, including the right to use, license, modify, develop derivative works from, and create new products and services based on the Materials, and including the right to incorporate the Materials into proprietary frameworks, training programs, publications, and artificial intelligence or machine learning systems, for any lawful purpose.

All trademarks, service marks, logos, and trade names displayed on the Site are our property or the property of their respective owners. Nothing in these Terms grants you any license or right to use those marks.

13. User Submissions and Feedback

If you submit testimonials, reviews, feedback, suggestions, or other content to us, you grant us a perpetual, irrevocable, royalty-free, worldwide, sublicensable license to use, reproduce, modify, adapt, publish, translate, distribute, and display that content in any media, in connection with our business. We will not publicly share any identifying client information or clinical content without your prior written consent.

14. Third-Party Links and Resources

The Site may contain links to third-party websites, products, or resources. We do not control and are not responsible for the content, privacy practices, or availability of those sites, and linking is not an endorsement. Your use of third-party sites is at your own risk and is subject to the third party's own terms and privacy policies.

15. Site Content Is General Information Only

Content posted on the Site (including blog posts, articles, videos, podcasts, and social media content) is general educational and informational content. It is not tailored to your individual circumstances, is not counseling, and is not a substitute for professional advice from a licensed clinician or other appropriate professional. Your use of general Site content does not create a counseling or professional relationship with us.

16. Disclaimers

The Site and the Services are provided on an "as is" and "as available" basis. To the fullest extent permitted by law, we disclaim all warranties of any kind, whether express, implied, statutory, or otherwise, including warranties of merchantability, fitness for a particular purpose, non-infringement, and any warranty arising from course of dealing or course of performance.

We make no warranty that the Site will be uninterrupted, secure, error-free, or free of viruses or other harmful components, or that the Services will produce any specific outcome, result, or improvement. Grief, bereavement, and end-of-life experiences are individual and complex, and outcomes vary by person and circumstance.

17. Limitation of Liability

To the fullest extent permitted by law, we, our owners, employees, contractors, agents, and affiliates will not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, or for any loss of profits, revenue, data, goodwill, or other intangible losses, arising out of or relating to your use of or inability to use the Site or the Services, regardless of the theory of liability (contract, tort, strict liability, or otherwise), and even if we have been advised of the possibility of those damages.

Our total aggregate liability to you for all claims arising out of or relating to the Site or the Services will not exceed the greater of (a) the amount you actually paid to us during the six months immediately before the event giving rise to the claim, or (b) $500.

Some jurisdictions do not allow certain limitations or exclusions of liability, so some or all of the above limitations may not apply to you. Nothing in these Terms limits liability for fraud, gross negligence, willful misconduct, bodily injury, or any other liability that cannot be limited or excluded under applicable law.

18. Indemnification

You agree to indemnify, defend, and hold harmless the Practice and its owners, employees, contractors, agents, and affiliates from and against any claims, losses, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to: (a) your use of the Site or Services; (b) your breach of these Terms; (c) your violation of any law or third-party right; or (d) any content you submit to us.

19. Governing Law and Venue

These Terms, and any dispute arising out of or relating to these Terms, the Site, or the Services, are governed by the laws of the State of New Jersey, without regard to conflict of law principles. Any legal action or proceeding must be brought exclusively in the state or federal courts located in Essex County, New Jersey, and each party consents to the personal jurisdiction and venue of those courts.

If you are a consumer resident in a jurisdiction whose law requires the application of local consumer protection rules, nothing in this Section deprives you of the protection of those mandatory laws.

20. Informal Dispute Resolution First

Before filing any formal claim, the parties agree to first try in good faith to resolve any dispute informally. The party raising the dispute will send written notice describing the issue, and the parties will meet and confer (by phone or video) within 30 days of the notice. This requirement does not apply to claims for injunctive or equitable relief to protect intellectual property or confidential information.

21. International Users

The Site is operated from the United States. If you access the Site or receive Services from outside the United States, you do so on your own initiative and are responsible for compliance with applicable local laws. We may decline to provide Services in jurisdictions where we are not authorized to do so. Additional disclosures for users in the European Union, the United Kingdom, and other jurisdictions are contained in the Privacy Policy.

22. Termination

We may suspend or terminate your access to the Site or the Services at any time, with or without cause, with or without notice. You may stop using the Services at any time. Sections that by their nature should survive termination (including Intellectual Property, Disclaimers, Limitation of Liability, Indemnification, Governing Law, Dispute Resolution, and this Section) will survive.

23. Changes to These Terms

We may update these Terms from time to time. When we do, we will update the "Last Updated" date at the top. Material changes will be communicated by email or by a notice on the Site. Your continued use of the Site or the Services after the changes take effect constitutes your acceptance of the revised Terms. If you do not agree to a revision, your remedy is to stop using the Site and the Services.

24. Miscellaneous

If any provision of these Terms is held unenforceable, the remaining provisions will remain in effect, and the unenforceable provision will be modified to the minimum extent necessary to make it enforceable. Our failure to enforce any provision is not a waiver of that provision.

You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, reorganization, or sale of assets. These Terms are for the benefit of the parties only and do not create any third-party beneficiary rights.

Headings are for convenience only and do not affect interpretation. These Terms, together with the Privacy Policy, the Informed Consent, any intake documents, and any additional written agreement between you and us, are the entire agreement between you and us on the subject and supersede all prior agreements and understandings.

25. Contact

Questions about these Terms may be sent to:

Email: breonna@hypmthr.com